eSummit Mobile Repair Day

Mobile Repair Day: Agenda at a Glance

Event MC: Kyle Wiens, CEO iFixit

8:00 a.m. - 8:30 a.m. Breakfast and Shop Talk - Fuel up and get ready to dive into Mobile Repair Day with a casual breakfast among fellow fixers. This is your chance to swap repair stories and connect with the badass community driving chance in the mobile repair industry. 

8:20 a.m. - 8:30 a.m. Introduce the Steering Committee and Welcome - Kickoff Mobile Repair Day with a warm welcome from our event organizers. Meet the Steering Committee—a group of industry leaders committed to advancing the mobile repair field. This session will set the tone for the day, outlining the event’s goals and what you can expect to gain from each session.

8:30 a.m. - 9:15 a.m. Panel 1: Growing Your Business

Panel Description: Ready to take your repair business to the next level? This session is all about growth—whether that means more customers, better margins, or simply crushing it in your local market. Hear from business owners who’ve been there, done that, and get the strategies you need to build a repair empire.

Participants:

• Moderator: Matt Zieminiski, iFixit 

• Kevin Sanders, AdCentral

• Mark Pauley, Axiom

9:30 a.m. - 10:15 a.m. Panel 2: OEM Service Options & Evolving Relationship with Third Parties

Panel Description: The repair landscape is shifting, and so are the dynamics with OEMs. This panel digs deep into how Original Equipment Manufacturers are changing the way they work with third-party repair shops. We’re talking about new service options, evolving partnerships, and what it all means for you.

Participants:

• Moderator: Jeremy Willis, WISE

• Darwin Garcia, Motorola

• Jonathan Strange, xi repair

• Rodolfo Forster, HMD 

• Scott Shackelford, Google

10:30 a.m. - 11:15 a.m. Panel 3: Independent Repair Store Challenges

Panel Description: Being an independent repair shop owner isn’t for the faint of heart. It’s about scrappiness, resourcefulness, and a relentless drive. In this session, we’ll tackle the toughest challenges you face—like sourcing quality parts and managing customer expectations—and share the strategies you need to not just survive, but thrive in a world that often can feel stacked against you.

Participants:

• Moderator: Adam Wolf, NWIDA

• Shay Kripalani, Injured Gadgets

• Chad Johansen, NH iPhone Repair

• Eric Houdek, Phone LCD Parts

11:30 a.m. - Noon Deep Dive: Managing Customer Devices and Data Recovery, Security, and Privacy 

Panel Description: In a world where data is king, handling customer devices comes with serious responsibility. This deep dive is all about mastering the art of data privacy and device management. We’ll cover how to keep your customers’ info locked down, stay on the right side of privacy laws, and build trust that keeps your customers coming back.

Participants:

• Moderator: Chris Bross

• Mark Schaffer

• Invitation Extended

Noon - 1:00 p.m. - Lunch Included

Grab a bite and let’s keep the conversation going. Lunch is your chance to decompress, debrief, and keep the ideas flowing. Who knows? The next big idea for your business could be one conversation away.

1:00 p.m. - 1:45 p.m. Panel 4: The Latest Developments in Electronics Repair Legislation

Panel Description: Knowledge is power—and staying on top of repair legislation is how we keep the power in our hands. This session is your chance to get the inside scoop on the latest laws and regulations that could change the repair game. Our expert panel will arm you with the info you need to navigate these changes like a pro, and keep your business ahead of the curve.

Participants:

• Moderator: Invitation Extended

• Justin Carroll, Fruit Fixed

• Elizabeth Chamberlain, iFixit

• Nathan Proctor, U.S. PIRG

1:45 p.m. - 2:00 p.m. Closing - As we wrap up, take a moment to reflect on the insights and strategies you’ve gained. But don’t go anywhere—the day is far from over! Up next, we’ll be celebrating excellence with the Industry Awards, followed by the main conference keynote, and capping it all off with a networking cocktail reception. It’s the perfect opportunity to connect with peers, share your stories, and recharge before diving into the full Electronics Sustainability Summit tomorrow. Today might be winding down, but the conversation is just getting started.